About Performance Computing
This shop exists for one simple reason: computer repair should feel clear, respectful, and easy to understand.
George Artz
Owner • Technician • One point of contact
- Location: Hanover, PA 17331
- Focus: Real diagnostics, real fixes
- Style: Clear explanations, no pressure
When you call or text, you’re talking to the same person who will diagnose and repair your system. No call center. No handoffs. No “sales guy” deciding what you need.
I built Performance Computing so every repair starts with a clear explanation, realistic options, and your full understanding of what’s being done.
The beginning
I got pulled into computers at a young age, and it never let go. To me, computers weren’t just machines — they were a puzzle with rules, failure modes, and an almost endless number of ways to be improved or repurposed.
By twelve, I was spending every spare minute exploring software and hardware — not just “using a PC,” but trying to understand what made it behave the way it did. I’d pull systems apart, rebuild them, break things, fix things, and repeat the cycle until the logic clicked.
By fifteen, I revived my first “dead” computer using nothing but the tools and knowledge I’d built on my own. By seventeen, I was rerouting telephone lines into my room and configuring dial-up internet through a modem — the kind of project that forces you to learn, because guessing doesn’t work.
The important part isn’t the nostalgia. The important part is that the habit formed early: systems have structure, problems have causes, and “good enough” usually comes back to haunt you later.
Back story
Several years ago, I had the opportunity to work alongside another technician who ran a local one-man shop. That time exposed me to a wide range of real-world problems — not textbook scenarios, but the kind of issues people actually face when their systems fail at the worst possible moment.
I handled everything from routine service calls to complex diagnostics. I saw how small issues can hide deeper root causes, and how rushed fixes often lead to repeat problems. The work was hands-on, sometimes unpredictable, and always practical. That environment accelerated my learning because every job required thinking, adapting, and solving — not guessing.
More importantly, it taught me how much trust people place in the person working on their computer. For many customers, their system isn’t just a machine. It holds their business records, family photos, and years of personal history. That responsibility isn’t something I ever took lightly. That period shaped my technical ability, but it also clarified the kind of technician I wanted to become.
In early 2012, I began laying the groundwork for Performance Computing. The goal wasn’t just to fix computers. It was to build something that I could call my own. It was to be steady, principled, and consistent — where the work is done carefully, the reasoning is explained clearly, and every recommendation is made with long-term reliability in mind.
The foundation was simple: understand the system thoroughly, solve the real problem, and stand behind the result.
Education
In late 2015, I decided to formally expand my technical foundation by enrolling at YTI Career Institute. It was an accelerated 4 year program compressed into 2 years, and it demanded focus — which was perfect for me. I treated it the same way I’d always treated technology: learn the structure, learn the why, and then apply it.
My coursework covered customer relations, Linux systems administration, Windows Server (2008/2012), HTML/CSS fundamentals, programming basics, database management/SQL, and Cisco-based networking. I earned my CompTIA A+ certification in 2017 just prior to graduation.
The biggest takeaway wasn’t just technical — it was communication: learning how to explain complex issues clearly, ethically, and without talking down to people.
How I run this business
Transparency first
You’ll know what I recommend, what it costs, and why before any major work begins. If something changes, you’ll hear about it before it shows up on a bill.
Respect for your time and money
If a repair doesn’t make financial sense, I’ll tell you. The goal isn’t to squeeze every dollar out of a system — it’s to get you the best outcome.
No upsell culture
No commissions. No quotas. No “bundle this or else.” Parts and services are recommended because they solve a problem — not because they pad a sale.
Personal touch
I’m speaking to you with the same fire I had when I first laid hands on a keyboard. That hunger to learn, improve, and solve problems never left — it just got sharpened with experience.
At Performance Computing, customer satisfaction isn’t a checkbox. It’s the heartbeat of the whole operation. Every repair, every conversation, every system I touch reflects my integrity and my standards.
We’re never content with “good enough.” We keep searching for better tools, better methods, and better ways to serve the people who trust us. That relentless pursuit of excellence is what defines this shop — and I wouldn’t have it any other way.
— George Artz
Have a question or not sure where to start?
You don’t need to know technical terms or diagnose anything yourself. Just explain what the computer is doing, and I’ll take it from there.